The PUK code or Personal Unlocking Key is a security feature of all the modern SIM cards used in our smartphones, tablets, and other mobile devices. If you insert the wrong PIN code three times, your SIM card is locked, and you need its PUK code to unlock it. The PUK code is unique to each SIM card, and entering it incorrectly too many times (usually ten) can get your SIM disabled, so it's important to use the correct one. This tutorial illustrates how to get the PUK code of your SIM card and resume using your mobile device:
1. Get the PUK code from the SIM card packaging
When you purchase a SIM card, it comes in a little package, and the PUK code should also be included in it. If you still have the package, look for the plastic card that the SIM was snapped out of. The 8 digit PUK code should be printed on the back, together with the SIM PIN code. Below you can see two such plastic cards from Orange (left) and Telekom (right). Your mobile provider should have similar packaging for the SIM card.
The PUK code is printed on the plastic card holding the SIM
If you can't see the PUK on the back, you might have to reveal it. Look for a scratchable area on the back of the plastic card, as seen on the Vodafone card in the image below.
The PUK code might be hidden under a scratchable area
Use a coin, a key, or anything metal to gently scratch off the area and reveal your PUK code.
Scratch off the area to reveal the PUK code
If you can't find the packaging, don't worry. You can also get the PUK code from your mobile carrier.
2. Sign in on your mobile carrier's website to get the PUK code
Most mobile carriers offer online accounts to their customers. If that is the case for you, go to your mobile carrier's official website and sign in with your credentials. The PUK code should be listed under your profile. Since every website is different, look for the option to get the PUK code or unlock the SIM card to find what you need.
Sign in to get the PUK code
3. Call your mobile carrier to get the PUK code
Some people might find it easier to get the PUK code over the phone. Your mobile carrier knows the PUK code because it manufactured your SIM card and set the PUK code to begin with. Call the customer support service of your mobile carrier and describe your problem. Once you prove your identity by answering some security questions (usually your name, date of birth, address, etc.), they should be able to provide your PUK code.
Give your mobile carrier a call to ask for your PUK code
We use several devices and SIM cards to bring you tutorials, so we know how frustrating it is to forget your PIN and be asked for the PUK code. Luckily, we tend to be pack rats when it comes to boxes and packages, so the PUK codes are always handy. We hope this guide helped you find the PUK also and we strongly recommend writing it down to avoid looking for it again. Before you close this page, let us know which method worked for you. Did you get your PUK code without calling customer service? Let us know in the comments.
Hello, my sim card already puk code what can i do now
christine ·
not of the about worked and even calling customer service did not work … my phone is still locked no luck
Harry Dungbeetle ·
Ulta mobile is a joke….no PUK on sim or packaging and the app chat option have complete red tape corporate potato peelera operating behind it…..”we don’t use contracts so we can’t validate who you are so we can just send you a replacement sim “. Can you believe these morons said this to me!
Christian Garcia ·
Amazon Christian Garcia I’m a customer at T-Mobile my phone locked it says I need a PUK cool my phone number is 401-662-1513 if you can please provide me with the PUK code
if you appreciate it
Jessica Soreño ·
How can I get may PUK number
Korack ·
Sim lock and need sim puk to unlock the sim
Shakirullah khan ·
I need my 8 digit Fuk code
SMIB Golfer ·
Have Iphone 8 on Verizon. Went online to MyVerizon followed their PUK Locked directions:
From a web browser, sign in to My Verizon.
From the My Verizon Home screen, navigate: AccountMy devices.
Go to Device overview.
Under the appropriate mobile number, click Manage device.
Scroll down to the ‘PIN and Personal Unblocking Key’ section then click View.
The default PIN and Unblocking Key (PUK) key display once link is clicked.
Pete ·
Google Fi support did not give me a PUK code. The representative said Google Fi does not lock sim cards because they are blank. The rep also repeated themselves and said again that “Google Fi does not lock SIM cards”
heres a portion of my chat log,:
” 10:56:52 PM Krishna: Google Fi phone number is linked to your email address so the sim card will always be blank and even if it is lost, you can simply get a new sim card and insert in the phone and login with your email and activate your number on that sim.
10:57:24 PM Krishna: It is with any other carrier. Google Fi do not lock sim cards”
Ciprian Adrian Rusen ·
Thanks for sharing this story.
Kevin ·
How do I get my puk code my number is 2565975433
Samuel ·
I want to get a site or app to get my PUK code because I can’t make calls with my son card and now is still asking for PUK due to u added a pin on my sim card
Samuel Kennedy ·
How can I get my PUK code and pin MTN 08105603454 Airtel:08129636996
God's light Chigozie ·
Please I lost my sim Park how can I get the puk code please
Kristine ·
My husband has the mobile service. We called our carrier and got the PUK code! thanks for the advice.
Abdulmalik hudu ·
How to get my puk number 09021787477 because I lost my sim pack and my sim he done enter puk
Kevin ·
Where is PUK? I kept the card my sim was attached to and it is not there. Xfinity support is useless, all automated, and takes me around in circles.
corazon ·
how to get my PUK CODE
Kalai Vani p ·
thanks
Orin ·
Dear Digital Citizen,
I kept the card with me so that customer service was unnecessary
edwin de Guzman ·
how can i get my puk code my cp# 09759617341
JOHN ·
Excellent article. I found my PUK by logging in to MyVerizon and going to “Devices” and “Manage device.”
Ciprian Adrian Rusen ·
I’m glad that our guidance has helped.
Amina ·
How can get my puk code
kaung myat ·
May I get PUK code
Pravin ·
How to get PUK in simple stepd
hugo tan hao xuan ·
it help
Julia ·
I have been given my PUK code by my carrier but it is only 7 digits long. My phone is asking for an 8 digit number. Does anyone know how to get around this? The tech support for my carrier doesn’t know. Thanks.
Lissa ·
I have a unique issue. My boyfriend locked me out of my phone (changed every pin). Its asking me for sim card PUK. My carrier was AT&T prepaid. I havent had service through them in 6+ months (Ive been using TextNow) so they cannot help. There has to be another way besides the original packaging.
Ashby ·
?♀️
khim bahadur basnet ·
pls, i need my simcard puk code
Gabriel ·
Of course !
For huching way..
Iliana mole ·
Couldn’t find the pukcode , plis can u help me find it pliss the number is 8791635..pliss.
Samuel Kennedy to ·
I can’t find my two number puk and pin MTN:08105603454 Airtel:08129636996
Adi Akata Marama ·
Can I have a PUK CODE FOR 9523411.
Thanks.
Ronalyn Ignacio ·
I need Puk code
Lamidi olajumoke ·
I couldn’t get my puk pls help me find it maybe I should send the number
Lamidi Olajumoke ·
I couldn’t get my oil, pls help me find it maybe I should forward the number to you
Chioma precious ·
Pls I miskenly put my phone on pin and been requested fora puk number and I have lost my simpack. I have called my center number those people are mean to me. Pls help me.
Shahen ·
I need puk code
Ganiyu ·
09084919411 that is my number to send Puk code
Nabiha ·
I read this and it did not help. Too confusing. I searched somewhere else and apparently I need to by a whole new SIM if I locked it. I can’t find the PUK on the sim anywhere.
Charlene ·
Been trying to get help to put my PUK code in my Android phone for 22 hours I need help please
Ritesh Narayan jha ·
7079944208-I need to get my puk code from another phone
Mark ·
This is my number.. how can I get my puk code in the other number
Ibrahim Yusuf ·
Actually I was unable to find my puk and I don’t even know where I kept
the simcard package because it had been not with me for over 10 years
Please if there is another way to unlock my simcard guide me to it because I know how my sim is important to me
Carrol Glimstad ·
I do not have my tablet on a network, I only use it on my home wi-fi network. my tablet is locked and I need the PUK code.
What do I do now?
Don C ·
What you wrote does work, unless your carrier is Spectrum Mobile. They will not give you the PUK code, claiming no knowledge of a PUK code. They just send you a new sim card.
Anonymous ·
I’m afraid many carriers are not friendly and helpful when it comes to solving this problem. 🙁
Pamela cox ·
I need to get my puk code from another phone
Adamu Fatima Saleh ·
I need a puk code and I can’t remember my phone number is it possible for me to get the code?
Caden ·
How did you forget your own phone number?
helena mikas ·
a brilliant article ..Taught me a lot but most of all not to be so chaotic with numbers and pieces of card .Still waiting and hanging on for Vodafone who have a lot more like me if the waiting time is anything to go by ..
Mollie ·
Hell NO I wan on chat with Sprint now T-Mobile for 15 minutes but no PUC to unlock a SIM Card I don’t even have on the new I-Phone that was activated by mistake. HELLO VERIZON goodbye Sprint and T-Mobil. When Service sucks like this you are forced to make changes!
Uzoewulu chimezie samuel ·
I need puk code
caroline tobias ·
how can i get my puk code?
Shaiful bin ag jamaluddin ·
No. The customer service didn’t give me the puk number.
Chukwunonso ·
Thank you somuch for the guide… yet to do either of them but i like the info i got. thanks
Thelma Nancy Jones ·
My wife(as above)needs to put her existing sim card into an old cell phone of mine
She has had this card for many years but has no idea where her original package (bearing the puk code) could be
Please help she needs to keep her same cell number thanks
Ian Jones
Anonymous ·
Call the support service from her mobile operator. They can help.
Adeogun mutiyat ·
My sim was luck and is ask for puk and I have lost my sim pack I need puk number to unlock my sim
Dairo,R ·
Hi please help provide PUK code.
Lawal Muhammad tela ·
Puk need
Gulam Kibria Chowdhary ·
I need puk code
Jr hung wu ·
Puk need
Max ·
Very useful information thank you so much 🙂
Estelle Pienaar ·
My grandson put the simcard wrongly into his cell phone we correct it
Now we try to connect and the cell is asking for the PUK number which we cannot find the original document for the SIM CARD – LOST.
Morteza ·
AT&T
Charlene ·
I had a chat with AT&t trying to get my PUK code and AT&t continues telling me go to my prepaid account and they’re claiming that my last name is wrong and cannot find me anywhere so I’m stuck with a phone that doesn’t work that I have the PUK code and don’t know how to put it in my phone this really sucks I’m set up with this crap
Discussion (73)
Hello, my sim card already puk code what can i do now
not of the about worked and even calling customer service did not work … my phone is still locked no luck
Ulta mobile is a joke….no PUK on sim or packaging and the app chat option have complete red tape corporate potato peelera operating behind it…..”we don’t use contracts so we can’t validate who you are so we can just send you a replacement sim “. Can you believe these morons said this to me!
Amazon Christian Garcia I’m a customer at T-Mobile my phone locked it says I need a PUK cool my phone number is 401-662-1513 if you can please provide me with the PUK code
if you appreciate it
How can I get may PUK number
Sim lock and need sim puk to unlock the sim
I need my 8 digit Fuk code
Have Iphone 8 on Verizon. Went online to MyVerizon followed their PUK Locked directions:
From a web browser, sign in to My Verizon.
From the My Verizon Home screen, navigate: AccountMy devices.
Go to Device overview.
Under the appropriate mobile number, click Manage device.
Scroll down to the ‘PIN and Personal Unblocking Key’ section then click View.
The default PIN and Unblocking Key (PUK) key display once link is clicked.
Google Fi support did not give me a PUK code. The representative said Google Fi does not lock sim cards because they are blank. The rep also repeated themselves and said again that “Google Fi does not lock SIM cards”
heres a portion of my chat log,:
” 10:56:52 PM Krishna: Google Fi phone number is linked to your email address so the sim card will always be blank and even if it is lost, you can simply get a new sim card and insert in the phone and login with your email and activate your number on that sim.
10:57:24 PM Krishna: It is with any other carrier. Google Fi do not lock sim cards”
Thanks for sharing this story.
How do I get my puk code my number is 2565975433
I want to get a site or app to get my PUK code because I can’t make calls with my son card and now is still asking for PUK due to u added a pin on my sim card
How can I get my PUK code and pin MTN 08105603454 Airtel:08129636996
Please I lost my sim Park how can I get the puk code please
My husband has the mobile service. We called our carrier and got the PUK code! thanks for the advice.
How to get my puk number 09021787477 because I lost my sim pack and my sim he done enter puk
Where is PUK? I kept the card my sim was attached to and it is not there. Xfinity support is useless, all automated, and takes me around in circles.
how to get my PUK CODE
thanks
Dear Digital Citizen,
I kept the card with me so that customer service was unnecessary
how can i get my puk code my cp# 09759617341
Excellent article. I found my PUK by logging in to MyVerizon and going to “Devices” and “Manage device.”
I’m glad that our guidance has helped.
How can get my puk code
May I get PUK code
How to get PUK in simple stepd
it help
I have been given my PUK code by my carrier but it is only 7 digits long. My phone is asking for an 8 digit number. Does anyone know how to get around this? The tech support for my carrier doesn’t know. Thanks.
I have a unique issue. My boyfriend locked me out of my phone (changed every pin). Its asking me for sim card PUK. My carrier was AT&T prepaid. I havent had service through them in 6+ months (Ive been using TextNow) so they cannot help. There has to be another way besides the original packaging.
?♀️
pls, i need my simcard puk code
Of course !
For huching way..
Couldn’t find the pukcode , plis can u help me find it pliss the number is 8791635..pliss.
I can’t find my two number puk and pin MTN:08105603454 Airtel:08129636996
Can I have a PUK CODE FOR 9523411.
Thanks.
I need Puk code
I couldn’t get my puk pls help me find it maybe I should send the number
I couldn’t get my oil, pls help me find it maybe I should forward the number to you
Pls I miskenly put my phone on pin and been requested fora puk number and I have lost my simpack. I have called my center number those people are mean to me. Pls help me.
I need puk code
09084919411 that is my number to send Puk code
I read this and it did not help. Too confusing. I searched somewhere else and apparently I need to by a whole new SIM if I locked it. I can’t find the PUK on the sim anywhere.
Been trying to get help to put my PUK code in my Android phone for 22 hours I need help please
7079944208-I need to get my puk code from another phone
This is my number.. how can I get my puk code in the other number
Actually I was unable to find my puk and I don’t even know where I kept
the simcard package because it had been not with me for over 10 years
Please if there is another way to unlock my simcard guide me to it because I know how my sim is important to me
I do not have my tablet on a network, I only use it on my home wi-fi network. my tablet is locked and I need the PUK code.
What do I do now?
What you wrote does work, unless your carrier is Spectrum Mobile. They will not give you the PUK code, claiming no knowledge of a PUK code. They just send you a new sim card.
I’m afraid many carriers are not friendly and helpful when it comes to solving this problem. 🙁
I need to get my puk code from another phone
I need a puk code and I can’t remember my phone number is it possible for me to get the code?
How did you forget your own phone number?
a brilliant article ..Taught me a lot but most of all not to be so chaotic with numbers and pieces of card .Still waiting and hanging on for Vodafone who have a lot more like me if the waiting time is anything to go by ..
Hell NO I wan on chat with Sprint now T-Mobile for 15 minutes but no PUC to unlock a SIM Card I don’t even have on the new I-Phone that was activated by mistake. HELLO VERIZON goodbye Sprint and T-Mobil. When Service sucks like this you are forced to make changes!
I need puk code
how can i get my puk code?
No. The customer service didn’t give me the puk number.
Thank you somuch for the guide… yet to do either of them but i like the info i got. thanks
My wife(as above)needs to put her existing sim card into an old cell phone of mine
She has had this card for many years but has no idea where her original package (bearing the puk code) could be
Please help she needs to keep her same cell number thanks
Ian Jones
Call the support service from her mobile operator. They can help.
My sim was luck and is ask for puk and I have lost my sim pack I need puk number to unlock my sim
Hi please help provide PUK code.
Puk need
I need puk code
Puk need
Very useful information thank you so much 🙂
My grandson put the simcard wrongly into his cell phone we correct it
Now we try to connect and the cell is asking for the PUK number which we cannot find the original document for the SIM CARD – LOST.
AT&T
I had a chat with AT&t trying to get my PUK code and AT&t continues telling me go to my prepaid account and they’re claiming that my last name is wrong and cannot find me anywhere so I’m stuck with a phone that doesn’t work that I have the PUK code and don’t know how to put it in my phone this really sucks I’m set up with this crap
Puk need
I need that PUK code so badly from AT&T
how to get my PUK NO?
78967471